Shipping and Returns

Placing an Order：

  • xVESSEL will process orders within 3-4 business days after you place your order. Orders placed from Friday to Sunday or on holidays will be processed on the next business day.
  • xVESSEL reserves the right to refuse the order. xVESSEL reserves the right to delay shipment in the event that the order cannot be shipped due to uncontrollable factors.
  • xvessel.co has a quantity limit of 2 for certain select styles and high priced items. xVESSEL reserves the right to reduce the order quantity limit based on the availability of items.
  • Once an order has shipped, we will send an email to the email address provided on the order with tracking information for your shipment.
  • For customers from Hong Kong, Macau and Taiwan, please be sure to fill out your name on your ID card when filling out the shipping information. Japanese and Korean customers must fill in your address in English. We cannot change the completed shipping information after check out.
  • A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
  • We do not offer invoice notes.
  • We are unable to combine different orders into one shipment.
  • We support shipping from 49 locations.

Delivery: 

  • International shipping takes approximately 7-15 business days to arrive.
  • xVESSEL is not responsible for carrier delays, delays due to holidays, weather conditions, customs inspections, or other circumstances beyond xVESSEL's control.
  • Shipping address cannot be changed for shipped items. If you have any questions, please contact us by email: support@xvessel.co
  • At this time we are unable to ship orders to P.O. Boxes. Orders made to any of these addresses will be cancelled.
  • It is not possible to choose a specific date and time for delivery.

*xVESSEL reserved all the rights for final explanation.

Payments:

  • Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
  • For any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
  • All international orders subject to sales tax free. Our shipments do not include any country-specific duties . This rate is determined by the country of receipt, which charges at the recipient's expense. 

Shipping Costs:

Malaysia, Singapore, Thailand, Vietnam

  • Standard Shipping: $19

Cambodia, Indonesia

  • Standard Shipping: $38

 Australia, Myanmar (Burma), New Zealand

  • Standard Shipping: $38

 United Arab Emirates

  • Standard Shipping: $60

 Estonia, Latvia, Lithuania $75

  • Standard Shipping: $75

 Austria, Bulgaria, Chile, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland 

  • Standard Shipping: $53

 India $47

  • Standard Shipping: $47

 Japan $25

  • Standard Shipping: $25

 South Korea

  • Standard Shipping: $15

 Mongolia

  • Standard Shipping: $22

 Belgium, Canada, France, Germany, Italy, Luxembourg, Mexico, Netherlands, United Kingdom, United States

  • Standard Shipping: $50

 Hong Kong SAR, Macao SAR, Taiwan

  • Standard Shipping: $19

 Philippines

  • Standard Shipping: $45

Exchange & Returns:

- xVESSSEL accepts returns or exchanges of xVESSEL products eligible to return within 14 calendar days of receipt of the products.
- Non-quality issues need to bear their own shipping costs.
- To receive a different product or the same product in a different color/size instead, please return your product for a refund, then place a new order online.
- The returned product must be in the exact same condition as the product sold. No labels can be removed privately, and the customer should submit both the original box of the product and all accessories and gifts inside when returning it.
- Returns or exchanges of incomplete, altered, worn, damaged, soiled products will not be accepted by xVESSEL and will be returned to you.
-In the event of a refund for malicious returns (same reason for defect, same product photo, and discrepancy between the returned product and the product sent from the warehouse), xVESSEL will process an exception for the recipient, shipping address, shipping email and account ID of such orders.
-Because the shoebox is not the main body of the goods, xVESSEL does not bear shipping costs for the return of signed orders for damaged shoeboxes.
-The return address will be provided by email after the application is submitted.

Refunds：

- Upon receipt of a product for which a return or exchange was requested, if the product meets those conditions, an exchange or refund will be issued.

- Refunds will be issued within 7 to 10 days after the package is received by our service department, which in the original method of payment and in the same currency as purchase.
*xVESSEL reserved all the rights for final explanation.